Delivery and Return Policy
As a general policy, all orders placed before 11am monday to friday are sent on the same day.
MAINLAND FRANCE DELIVERY
Looking for a in person delivery at home or at work? Choose Colissimo.
Your parcel is delivered in person or in your mailbox 2 or 3 days after being handled by the postal services.
If your parcel is too big to be delivered in your mailbox, you can find it at your post office where you will have 10 days to reclaim it. Afterwards, it will be send back to us.
In any case, you will be inform of the incoming delivery or your parcel 24 hours before by email.
Unique fee: 7,50€
- MONDIAL RELAY PARCELSHOP
Not at home for the delivery? Enjoy the freedom of a parcelshop delivery.
Your parcel is delivered to the parcelshop of your choice within 2 to 5 days after being handled by the delivery services. You have then 10 days to claim it.
FREE for 60€ and above orders.
- EXPRESS CHRONOPOST DELIVERY
You cannot wait because you have an appointment with your stylist the day after?
Chronopost provides a home delivery against signature for the day after, before 10am. To enjoy this feature, make sure to place your order before 11am.
Also find if your city is in the available for Chronopost 10 on www.chronopost.fr
EUROPE AND OVERSEAS FRANCE
Fees may vary according to your parcel weight.
To ensure delivery, please be very thorough and specific when entering your informations.
Please remember to mention:
- building number
- access code or codes
- staircase number
- appartment number
- all information useful to ensure a quick delivery
If you change your mind or received a defect product, you can send back the product, unopened in its original packaging within 15 days after delivery.
In that case, teel us by email the reason of your return enquiry at firstname.lastname@example.org.
We will then reply with a prepaid return sticker to use in a Mondial Relay Parcelshop.